Call Center Events

Actually would not call these big call center events or even call center events at all, but two of note.

First, the user generated content forum in San Jose February 9-10. Also, the ASTD in Washington, end of May/early June. Both events tie in nicely to the inventive side of call centers.

Audio Podcasts On Call Center Management

Hi there, just a reminder Call Center Today has posted 5 new audio podcasts on call center management and development.

They are ready for download, on-demand, and FREE.

Visit http://www.callcentertoday.com/ to enjoy!